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Purpose

The purpose of this resource is to help mentors and mentees prepare for and engage in difficult conversations to promote mutual understanding and effective problem-solving. This resource can help foster thoughtful preparation to prime for a constructive and productive dialogue.

Part 1: Prepare for the Conversation

Reflect on the issue you want to address and clarify the problem or purpose. Consider how you and others have contributed to the situation and think about the emotions that may come up during the conversation. Be honest with yourself about any assumptions you may be making.

Part 2: Schedule and Plan the Conversation

Initiate communication to schedule a time to have the conversation with the other person. Frame the purpose of the conversation as an opportunity to collaboratively address the challenge or issue at hand. Allow ample time between initial communication and the meeting to ensure the other person can reflect on potential outcomes from the conversation.

Part 3: Have the Conversation

Approach the conversation with openness and curiosity, aiming for mutual understanding rather than agreement. Share your perspective while inviting the other person to share theirs. Acknowledge emotions and work toward a solution together, focusing on facts and shared goals.

Part 4: Take Action and Plan to Revisit

Summarize the conversation and agree on next steps. Ensure mutual understanding by documenting the plan and setting timelines for follow-up. If the issue remains unresolved, explore alternative solutions or seek further support.

Part 5: Frequently Asked Questions

The end of this guide covers frequently asked questions and provides additional resources to prepare for and engage in difficult conversations.